Shipping policy

At IDLS Clothing, we are committed to providing an efficient and professional delivery service that mirrors the quality of our garments. To offer a seamless experience for our community, we provide Free Standard Shipping on all orders across the United States.

1. Delivery Coverage

This shipping policy applies exclusively to orders placed and fulfilled within the United States.

2. Logistics Timeline

All estimated timeframes are based on business days (Monday through Friday, excluding federal holidays).

  • Order Cutoff Time: 5:00 PM (PST - Pacific Standard Time). Orders received after this cutoff will be processed starting the subsequent business day.

  • Order Handling Time: 1 to 2 business days (Monday – Friday).

  • Transit Duration: 7 to 8 business days (Monday – Friday).

  • Total Estimated Delivery: You can expect your order within 8 to 10 business days.

3. Distribution Partners

To maintain our standards of reliability and speed, we utilize the services of premier carriers, including USPS, UPS, and FedEx. The choice of carrier is determined at the time of dispatch based on the weight of the parcel and the delivery destination.

4. Shipping Costs

  • Standard Shipping: $0.00. We are proud to offer Free Shipping on every order, with no minimum spend required at checkout.

5. Delivery Assistance

In the event of a shipment delay or if your tracking information indicates delivery but the package has not been received, please contact our support team at contact@idlsclothingstudio.com Our studio will coordinate with the carrier to investigate the status of your parcel.Note: Claims regarding non-receipt of items must be submitted within 7 days of the expected delivery date.

6. Shipment Monitoring

Upon dispatch from our facility, a confirmation email will be sent containing your unique tracking number. This allows you to monitor the progress of your clothing in real-time via our website or the carrier's portal.

7. Contact Information

 Store Name: IDLS Clothing

Address: 5556 Mission Blvd #103, Riverside, CA 92509, United States

Email: contact@idlsclothingstudio.com

Phone: +12792307235

Customer Service Hours: Monday-Friday, 9:00 AM - 5:00 PM (PST)

We will respond your email within 24 hrs (Mon–Fri) — weekend messages answered Monday.

 Please include your order number if you are contacting us regarding a specific purchase.